FAQ
Frequently asked questions
Quick answers about our services, pricing, and how to get help. Still have a question? Call or text 866-550-IFIX.
General
What is The Computer Guy?
We provide IT support for home and business clients, including computer repair, virus removal, new hire setups, network support, and consulting.
Where are you located?
We're in Spring, Texas near The Woodlands, Magnolia, Texas, and Roseville, California near Sacramento. Remote support is available nationwide.
What are your hours?
Monday through Friday, 9:00 AM to 9:00 PM Central Time. Messages received late in the day or outside business hours are answered the next business day.
How do I contact you?
Call or text 866-550-IFIX (866-550-4349), or use our contact form.
Services
What do you do for home users?
- Computer diagnostics and repair
- Virus and malware removal
- Operating system reinstalls
- Data recovery
- General troubleshooting
- Hardware upgrades
- Printer and scanner setup
- Home network setup
- Software installs and updates
- New device setup
What do you do for businesses?
- Multi-tier support
- Network and server troubleshooting
- Employee setup
- Microsoft 365 and Teams setup and management
- Ongoing IT management
- Switches, Wi-Fi, VLANs, and firewall rules
Can you set up new employees?
Yes. We handle new hire setups, including accounts, Microsoft 365, Teams, printers, and network access.
Do you provide ongoing IT management?
Yes. We provide on-demand IT support for small businesses.
Do you support Microsoft 365 and Teams?
Yes. We support Microsoft 365, Teams Phone, and hybrid environments.
Pricing
How much do you charge?
Home users: on-site $135 for the first hour and $114 for each additional hour; remote $104 per hour; flat-rate repair $251 per problem.
Businesses: on-site $188 for the first hour and $167 for each additional hour; remote $125 per hour; flat-rate repair $303 per problem.
Prices shown are card prices. Pay by cash, check, or Zelle and save about 5%.
Pickup and delivery are available in our service areas. See all rates.
Booking & support
How do I request service?
Call, text, email, or book on our website. To start by text, send HELP to 866-550-IFIX.
How quickly do you respond?
Most calls, texts, and emails are answered within one hour during business hours.
How are requests prioritized?
Tier 2 business clients are prioritized before home users. There is no separate emergency category.
What information do you need from me?
Your name, phone number, email address, preferred contact method, and a description of the problem.
How does remote support work?
We agree on the work before the session starts. All access requires your presence and approval.
Is remote support secure?
Yes. Remote sessions use industry-standard encryption.
Quick fixes to try first
My computer won't turn on
Check that it's plugged in and there's no power outage. Make sure the monitor is on and connected, and check all the cables.
My internet is slow
Restart the computer, then the modem if you can. Run a speed test. If the internet itself is slow, contact your internet provider. If only the computer is slow, contact us.
I think I have a virus
Disconnect the computer from the internet and contact us right away.
My printer won't print
Check that it has paper and isn't jammed, then restart the computer.
Privacy
What information do you collect?
Only what you give us: your name, contact details, and service information. See our privacy policy.
Do you sell my information?
No. We never sell your information.
Didn't find your answer?
Call or text us and a technician will help.