Privacy Policy
1. Information we collect
We only collect personal information you choose to give us when contacting us for service. This may include your name, phone number, email address, and brief details about your service needs.
2. How we use your information
Your information is used only to:
- Respond to your service requests
- Provide remote technical support
- Keep internal service records, which are never shared or sold
3. SMS communications
If you text us, you agree to receive service-related text messages from us. These are not promotional. Message and data rates may apply. You can opt out at any time by replying STOP.
4. Remote access
If you start a remote session, you are voluntarily giving us temporary access to your computer to help with a specific issue. No software stays installed after the session unless you approve it.
5. Information sharing
We do not sell, trade, or share your personal information with third parties. Only authorized contractors under confidentiality agreements may access your data while helping with support.
6. Data security
We take reasonable steps to protect your information during and after service. Remote sessions use reputable third-party tools such as AnyDesk and Splashtop.
7. Your rights
You may ask us to delete your contact information from our records at any time.
8. Contact
Questions about this policy? Email us at support@911computerguy.com.