Terms & Conditions
1. Services offered
We provide tech support services including virus cleanup, diagnostics, software repair, and remote troubleshooting, both in person and through secure remote access tools.
2. Payment terms
Payment is due at the time of service unless otherwise agreed. We accept cash, check, Zelle, and Square. No refunds are given after a service is completed.
3. Remote sessions
You are responsible for starting remote access through the Remote App button on our website. You keep full control of the session and can disconnect at any time. We do not install software or keep access without your consent.
4. Warranties and limitations
We make reasonable efforts to fix your issue but cannot guarantee a fix in every case. Some problems may need hardware repair or third-party services beyond our scope.
5. SMS communications
By texting us, you agree to receive service-related messages. These are not recurring marketing messages. Message and data rates may apply. Reply STOP to opt out.
6. Liability
We are not responsible for indirect damages, data loss, or system failure outside the scope of the specific work performed. Please back up your data before service.
7. Changes
We may update these terms from time to time. Continuing to use our services means you agree to the latest terms.
8. Contact
For questions, email support@911computerguy.com.